To guarantee an excellent delivery service we have chosen DHL as the main partner of our shipments, however it is always good to have a few simple rules in mind:
Upon delivery of the goods, make sure that the package results undamaged or inaltered.
Otherwise, any damage or deficiencies must be immediately contested writing on the proof of delivery of the courier subject to inspection, and specify the externally visible damage on the bill.
If in doubt always accept parcels subjects to inspection. Once the delivery proof is signed without reservation it will not be possible to refund any damage due to the transport, even in case of insured shipping.
We take maximum care of our packages e we can praise even less damage on deliveries, at this day lesser than 0,01% of cases.