To cancel an order it is enough to send an email to [email protected] having as subject “order cancellation #ordernumber#”. Find the order number in the confirmation email you received when sending the purchase.
You will receive notification of cancellation and refund of the total amount paid, without any cost or commission.
For the bank transfer payments, if the order has been paid but not yet shipped, you have to send the IBAN with the cancellation request for the full refund.