To return the purchased products, simply send an email to [email protected] containing
- Order number.
- Reason for the return
Upon receipt of the goods, having verified the conformity of the products, we will issue a refund equal to the total purchase amount net of shipping costs, as indicated in the conditions of sale.
We remind you that in order to issue a refund, the following conditions must be met:
- the goods must be returned in 14 calendar days of receipt of the customer
- There is complete integrity of the products and the original packaging, as new.
- The goods are not damaged during the return shipment, therefore we kindly ask you to carefully pack the products to be returned.
As established by law, a failure to comply with the above rules makes it impossible to issue a refund, the returned items will be sent back to the customer at his expense.
Returns must be sent within 14 days of receiving the goods to the following address:
Helmstock S.r.l
Via di Sottopoggio 12 A
55060 Guamo, Lucca, Italy
Return shipments are responsibility of the customer, any costs of importing the returned goods into Italy will be charged to the customer, provided that there are no special cases.