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How can i make a return?

Published in Returns and Refunds 3188 Views.

To return the purchased products, simply send an email to [email protected] containing

  • Order number.
  • Reason for the return

Upon receipt of the goods, having verified the conformity of the products, we will issue a refund equal to the total purchase amount net of shipping costs, as indicated in the conditions of sale.

We remind you that in order to issue a refund, the following conditions must be met:

  • the goods must be returned in 14 calendar days of receipt of the customer
  • There is complete integrity of the products and the original packaging, as new.
  • The goods are not damaged during the return shipment, therefore we kindly ask you to carefully pack the products to be returned.

As established by law, a failure to comply with the above rules makes it impossible to issue a refund, the returned items will be sent back to the customer at his expense.

Returns must be sent within 14 days of receiving the goods to the following address:

Helmstock S.r.l

Via di Sottopoggio 12 A

55060 Guamo, Lucca, Italy

Return shipments are responsibility of the customer, provided that there are no special cases.