Once the conditions of returning a purchase have been met ( see When it is possible to return a product), in order to issue a refund, please pay close attention to the items to be returned and their packaging:
- Keep the tax documentation until the expiration of the compliance warranty ( 12 months for the compliance warranty).
- The item to be returned must be complete in all parts, like new, including its original packaging, leaflets, manuals and everything that was included at the time of the delivery.
- Carefully pack the items to be returned, in a specific box, not putting adhesive tape on the original package
Damaged sustained during the transport will make it impossible to issue the refund and invalidate the return.
We remind you that the request must be made within 14 days from the delivery date.